Return and Refund Policy
I gladly accept returns. All items must be in resell-able condition.
The following items can't be returned or exchanged. Because of the nature of these items, I can't accept returns for:
- Custom or personalised orders
- Damaged
Returns
If you want to return your item(s) as you no longer want them:-
- Contact me within 3 days of delivery
- Send items back within 14 days of delivery
Conditions of return
- Buyers are responsible for return postage costs.
- Once checked, a refund for the return item will be issued within 14 days. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
- If multiple items are purchased, only returns will be refunded. Original postage will not be refunded.
Damaged/Broken
- Damages must be reported with 48 hours of delivery.
- Any refunds will require photographic evidence if damaged or by other enquiries (wrong item sent) etc. Without photos, we cannot issue refund. A minimum of 2 photos will be required. Photo's must be sent within 7 days of delivery/enquiry.
- Damaged items will be refunded in full (only those that are broken/beyond use). We cannot issue a replacement.
- Part refunds are offered if product can still be used (only slight damage). This will be down to our discretion.
Sale items
- Sale items are non-returnable / non-refundable
- Replacements are not issued